BETTE MCNEE
BSN, RN, NHA, Vice President, Safety Consultant
MARGAUX L. WEINRAUB
CPCU, ARM, CPLP, CCIC, Cyber Practice Leader
KAREN BOYLE
SHRM, SCP, Senior Vice President Human Resources
January Thought Leadership
In January, Graham Company's executives continued to gain recognition as media experts, providing valuable insights on a range of topics including healthcare quality and safety, emerging cybersecurity threats and the application of AI in human resource operations. Below is a highlight of their contributions and the potential impact on your business:
Educating Hospital Boards on Quality and Safety Issues
Bette McNee, BSN, RN, NHA, is Vice President of Clinical Safety at Graham Company, where she has been a leader of our Health and Human Services team for nearly two decades. A former registered nurse, Bette serves clients as a trusted resource for regulatory and quality and safety issues. Bette was recently interviewed by Healthcare Risk Management about how to educate hospital board members on quality and safety issues. The Centers for Medicare and Medicaid Services Quality Assessment and Performance Improvement (QAPI) programs are designed to keep hospitals and risk managers accountable with compliance standards. Bette offered insights regarding how to ensure board members are adhering to quality and safety best practices. Board members often face challenges when following QAPI requirements. Bette acknowledged that determining the level of information provided to the board can be tedious, but members need this information to understand key issues. She emphasized that any presentation of a quality, safety or risk issue should also include an explanation of how the organization is addressing the situation.
Additional Industry Insights:
Importance of Cybersecurity Measures with the Rise of Dual Ransomware Attacks
Margaux Weinraub, CPCU, ARM, CPLP, CCIC – a Cyber Practice Leader at Graham Company since 2020 – spoke with Information Week about the rise of dual ransomware attacks on businesses. The FBI, which put out a warning in September 2023, considers a dual ransomware attack as being “against the same victim occurring within 10 days, or less, of each other,” and in most cases the attacks happen within a two-day span. This growing cyber threat is an ongoing issue that has impacted several organizations over the last year. Featured along with other industry experts in this article, Margaux explained how cybersecurity professionals are still trying to understand why dual ransomware attacks are occurring at alarming rates. It’s still a relatively new issue that needs more research and analysis before determining exact motives from attackers. Additionally, she shared why having cyber insurance is vital when an organization is trying to manage its exposure to risk, outlining how it offers a layer of needed protection but is not intended to provide a guaranteed safety net. At Graham Company, Margaux negotiates terms and pricing for cyber liability insurance placements and maintains technical expertise in reviewing cyber liability policies. She provides unique company services such as coverage gap analysis to determine deficiencies in coverages, and educational support regarding emerging cyber risks and potential business impact. Representing the East region, she is also an active member of the Marsh & McLennan Agency (MMA) Dedicated Cyber Tech Practice.
Additional Industry Insights:
Balancing AI Advantages and Risks in HR Hiring Processes
Graham Company Senior Vice President of Human Resources, Karen Boyle, SHRM – SCP, published a byline for HR Dive titled AI in hiring: How to weigh the tech’s benefits against its risks. In her article, Karen breaks down the benefits and potential risks of human resource professionals using artificial intelligence to help navigate the hiring and recruitment process. Karen explains how AI can assist HR executives by streamlining interview preparation and candidate vetting, saving time for other responsibilities. HR leaders have a growing list of job requirements these days, so even the slightest opportunity to allocate time toward other pressing needs is a win. While AI has proved to be an effective resource for HR professionals, Karen warns of the downsides that require careful consideration. The human element is eliminated from the process when solely relying on AI, potentially removing qualified resumes from consideration and hindering important diversity efforts. There are also security risks that come with the use of AI as breaches of privacy can occur. AI can be used in a manipulative way by potential candidates who are trying to stand out in a competitive landscape, which creates a unique challenge for HR leaders. Since joining Graham Company in 2008, Karen has been committed to preserving and strengthening the company's culture. She focuses on implementing employee programs that bolster Graham Company's reputation, enhance employee well-being and help ensure the organization’s continued recognition as one of the nation's top workplaces.