MITCHEL S. HECKERT
Vice President
ROSE YANKE
Vice President, Employee Benefits Client Service Leader
Back to the Basics: Prioritizing Access to Care in 2024
For the second year in a row, employers are facing a projected 7% increase in healthcare costs, according to The International Foundation of Employee Benefits Plans. This is a significant jump from the 3-4% yearly increases that were standard for much of the last decade, and the additional cost is shaping the strategy behind the benefits many companies are offering in 2024.
Shifting Priorities
The pandemic instigated a shift in work and lifestyle priorities for many Americans. In response, companies began introducing new or unique benefits to better serve their workforce and stand out in a highly competitive labor market. Mental and behavioral health services emerged as a top priority, leading to the introduction of benefits ranging from fertility assistance to identity theft protection. But now, as the labor market softens and healthcare premiums continue to rise, companies are starting to reassess each offering. Many are choosing to invest more heavily in the basic healthcare benefits for maximum value. Healthcare spend is rising across the country, partially related to an increase in diagnoses — some of which went undetected during the pandemic — along with inflation and a demand for new, expensive developments in medicines and treatments like gene therapy. As a result, companies are seeking an employee benefits strategy that will contain costs while proactively investing in the health of their workforce.
P2RIME® Process
At Graham, we walk clients through a detailed analysis of benefits utilization, engagement and claims, benchmarked with industry data and mapped against each company’s goals to determine the right mix of benefits. Each year, we utilize our proprietary P2RIME® Process — customized for employee benefits clients — to take a deep dive into an organization’s corporate objectives and align strategic benefits accordingly. As clients identify the benefits that had limited engagement and ROI, many of them are shifting away from broad wellness programs to invest more heavily in access to primary and behavioral health care.
Adapting to Changing Employee Health Needs
In 2024, one key priority is expanding telemedicine services so that employees can access primary care, mental health and physical therapy on their schedules. Research by One Medical and Workplace Intelligence found that only 37% of employees received preventative care in 2022, and just 19% used their company’s mental health benefits. Those low usage numbers are prompting many companies to re-evaluate their Employee Assistance Programs (EAP), which often include mental health resources, to see how they can encourage usage and engagement. Some companies are pivoting away from EAPs to custom offerings that more effectively deliver that care. One client, for example, now has their own mental health platform and provider network instead of an EAP, enabling employees to immediately access mental health services and schedule appointments without being put on a waitlist.
Our Commitment to Comprehensive Employee Benefits Solutions
Designing and periodically re-evaluating an employee benefits plan that effectively serves your workforce is a complex yet essential process. We at Graham are committed to being your partner in this journey, providing data-driven insights, technology solutions and niche expertise. Through our partnership with MMA, we offer enhanced resources and access to global experts in specialized areas like international leave management. Additionally, we continue to offer clients access to HealthJoy, a technology platform that integrates the full suite of benefits with live support and virtual care options. Our approach emphasizes education and employee engagement, ensuring that your workforce can fully utilize and benefit from their coverage. This comprehensive, strategic view of employee benefits will help you stay competitive in the labor market while providing services that truly move the needle for your workforce.